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Customer Service All prices are in AUD
Free Range, Gluten Free, Locally Sourced. Delivered Right To Your Door

Refund & Returns Policy

Refunds:

If for any reason you are not satisfied with your purchase we have a "love a meal or your money back" guarantee.

Please email us at info@paleomealsdirect.com if you are not satisfied with your purchase so that we can resolve any problems, as a small business we thrive on any feedback that you could provide to improve our service.

 

Eski Recyling & Account Credit:

If you drop off your delivery box, the wool insulation & icepaks to our offices we'll credit your account $5 per box or if you leave them out when you place your next order our driver will swap them over and we'll credit your account $5 per box. 

 

[Regional WA, Sydney, Melbourne, Adelaide & Brisbane customers please be aware we're not able to re-collect your delivery boxes at this stage because we use a 3rd party courier company to deliver them and they cannot return them to us.]

 

Canceling Repeat Order:

If you've selected a product that is on a weekly, fortnightly or monthly repeat order you must give at least 24hrs notice prior to the day of your repeat delivery for us to cancel it and avoid charging your card.

Benefits of our Paleo friendly meals

  • NO
    GRAINS
  • NO
    SUGAR
  • NO DAIRY
    OR SOY
  • NUTRIENT
    DENSE
  • QUALITY
    INGREDIENTS
  • NO ADDED
    PRESERVATIVES