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Customer Service All prices are in AUD
Free Range, Gluten Free, Locally Sourced. Delivered Right To Your Door

FAQ's

1. How do my meals arrive?

All meals are delivered frozen in an eski and have a frozen use by date of around 3 months (the labelled use-by date of some meals may be shorter than this and some may be longer than this as well, this is simply a result of when the meals were cooked as we don't cook every recipe every week so not all the meals will have exactly 3 month use by date. Rest assured that we're always rotating stock to keep things as fresh as possible.)

2. Where do you deliver? And What Days?

We deliver to the following postcodes in the Perth Central Metro area on Monday, Wednesday & Friday (order must be placed before midnight the previous day);

 6000-6024, 6029, 6050-6054, 6057-6064, 6066, 6090, 6100-6107, 6151-6154, 6156-6160

 

We deliver to the following postcodes in the Perth Northern Metro area on Wednesday (order must be placed before midnight Tuesday);

6025-6028, 6030-6038, 6065, 6067-6069, 6079, 6084

 

We deliver to the following postcodes in the Perth Eastern & Southern Metro area on Friday (order must be placed before midnight Thursday);

6055, 6056, 6070-6076, 6108-6112, 6121, 6122, 6125, 6147-6150, 6155, 6162-6176

 

We deliver to the following postcodes in the Regional WA area on Tuesday (order must be placed before Sunday midnight);

6044, 6083, 6084, 6125, 6168-6171, 6180, 6181, 6201-6335, 6341-6343, 6350-6355, 6357-6430, 6432, 6433, 6444, 6460-6532, 6556-6630

 

We deliver to the following postcodes in the Sydney area on Tuesday (order must be placed before Sunday midnight);

2000-2078, 2084-2113, 2123, 2124, 2129, 2130, 2139, 2149, 2169, 2172, 2175, 2178-2189, 2196, 2201-2210, 2215-2234, 2555, 2561, 2562, 2746, 2751, 2764

 

We deliver to the following postcodes in the Melbourne area on Tuesday (order must be placed before Sunday midnight);

 3000-3138, 3140-3207, 3428, 3752, 3765, 3793, 3796, 3802-3806, 3910, 3930-3931, 3975-3977

 

We deliver to the following postcodes in the Adelaide area on Tuesday (order must be placed before Sunday midnight);

 5000-5115, 5125-5127, 5158-5169, 5950

 

We deliver to the following postcodes in the Brisbane area on Tuesday (order must be placed before Sunday midnight);

4000-4179, 4205-4207, 4300-4305, 4500-4503

 

3. Can I pickup my order?

Yes!

You can pickup your order from our office at 98 Berringarra Ave, Malaga, 6090 between 10am-3pm on Monday - Friday, BUT your order must be in before midnight the previous day in order for us to have it packed and ready for pickup the next day.

Simply select the pickup option when you enter your billing & shipping information and you'll see our Bassendean address where you can pick your order up from.

 

4. Do you deliver to Sydney/Melbourne/Adelaide/Brisbane?

We use a combination of Express Freight, and revolutionary insulation technology to allow us to deliver from our warehouse straight to your front door within 24hrs without compromising the integrity of our food.

There is a minimum order of $100 for all orders going to Sydney, Melbourne, Adelaide or Brisbane, this is because we absorb a large part of the Freight cost ourselves.

We do offer FREE Shipping to Sydney for orders over $149.

Please be warned, Some items like the Coconut ice cream will most likely not survive the journey, order at your own risk!

Please note that we are limited to a certain box size and the maximum number of meals we can comfortably fit is 16. If your order is over this we';; get in touch and do our best to come to a mutual agreement on how to proceed.

Because we send your order with a 3rd party courier company we get charged on weight, you can add items to your cart up to 8kg with the initial delivery fee of $29.99 but once you exceed 8kg you'll be charged another $29.99 up to a total weight of 16kg and so on.

 

[Sydney, Melbourne, Adelaide & Brisbane customers please be aware we're not able to re-collect your delivery boxes at this stage because we use a 3rd party courier company to deliver them and they cannot return them to us.]

 

We deliver to the following postcodes in the Sydney area on Tuesday (order must be placed before Sunday midnight;

2000-2234, 2555-2567, 2745-2751, 2753-2756, 2759-2770

 

We deliver to the following postcodes in the Melbourne area on Tuesday (order must be placed before Sunday midnight);

 3000-3138, 3140-3207, 3428, 3752, 3765, 3793, 3796, 3802-3806, 3910, 3930-3931, 3975-3977

 

We deliver to the following postcodes in the Adelaide area on Tuesday (order must be placed before Sunday midnight);

 5000-5115, 5125-5127, 5158-5169, 5950

 

We deliver to the following postcodes in the Brisbane area on Tuesday (order must be placed before Sunday midnight);

4000-4179, 4205-4207, 4300-4305, 4500-4503

Interstate customers please note, Your deliveries are handled by a 3rd party contractor and while we do our best efforts to protect your meals with bubble wrap and extra ice packs etc there is no guarantee that there will not be some damage. If in the event that multiple meals are damaged please contact us at info@paleomealsdirect.com

5. Where do you source your meats?

Our produce choices align with our vision for the whole foods market & animal welfare.

  • All our Beef is Grass-Fed
  • All our Pork is Free Range
  • All our Lamb is Grass-Fed
  • All our Chicken is Free Range

 

6. How many meals do I get? How many people does each meal feed?

Lunch & Dinner serving sizes are approximately 350g.

All our main meals are designed for 1 adult serving. We’ve also heard some of the tribe;

  • Use some of the dishes on the menu for 2 servings by adding additional vegetables on the side at home.
  • Order all there lunches and breakfasts for the week (7-14 meals).
  • Order breakfast, lunch and dinner for the week (21 meals)
  • Use it as an “insurance policy” for that time you really really don’t feel like cooking – and presto there’s a spare meal in the freezer.

It's entirely up to you, we believe in giving you the choice to pick as many meals as you're comfortable with.

 

7. Can I receive a meal plan without having to order each week?

Yes, jump onto our meal plans section and select the plan that suits you best. We don't lock you into any contracts so you can order as you please.

 

8. Do your meals contain no; Grains, Dairy, Legumes, Preservatives and refined Sugars

Yes, our meals contain no; grains, dairy, legumes, preservatives or refined sugars.

 

9. Are all your products Whole30 friendly?

Yes, our meals are Whole30 friendly.

 

10. How long will meals last in my refrigerator?

All meals are delivered frozen so once you defrost a meal we recommend eating it within 24 hours.

 

11. Can I reheat my meals on a stovetop or oven, as I don’t have a microwave?

Yes you can, but you would have to defrost them first and transfer them to an oven safe container because our containers would melt in an oven or on a stovetop.

 

12. How do I reheat my meals?

Using a conventional microwave oven your meals should be ready to eat after approximately 6-9mins on high if they started out frozen (depending on the strength of your microwave).

Nevertheless you can heat the meals to your desired serving condition.

 

13. Some of the dishes I’ve never heard of; how should I know what to expect?

Our goal has been to feed the tribe a tasty whole food experience that’s good for you. Our chef and team have worked to create paleo-friendly dishes using flavours from all over the world; take a look at the meal descriptions when ordering and enjoy exploring.

 

14. How do I return my eski?

If you drop off your delivery box, the wool insulation & icepaks to our offices we'll credit your account $5 per box or if you leave them out when you place your next order our driver will swap them over and we'll credit your account $5 per box. 

[Regional WA, Sydney & Melbourne customers please be aware we're not able to re-collect your delivery boxes at this stage because we use a 3rd party courier company to deliver them and they cannot return them to us.]

 

15. Where are your meals cooked?

All our meals are cooked at Gourmania in Malaga. Gourmania is a fully HACCP Accredited and Halal Certified kitchen

16. Are your meals gluten free & suitable for people with gluten intolerance?

We use no gluten containing ingredients in any of our meals and we have numerous customers who are Coeliac or have intolerances to gluten.

 

17. What oils do you cook with?

We use coconut oil and olive oil for cooking. Coconut oil is 92% saturated fat, which makes it incredible stable under high temperatures (it doesn’t go rancid). The fatty acid content in coconut oil is Lauric acid, which is a rare (and AMAZING) medium chain fatty-acid being the easiest to digest and holds antimicrobial and antifungal properties.

Olive oil is mostly monounsaturated fats, which are safe and healthy. It also holds vitamins 2 fat-soluble nutrients – vitamin E and K (see our article HERE – “paleo smile article” – to read more about these fat soluble vitamins and their importance to our health!). Olive oil is also well known for its antioxidants that have been studied profusely on a large spectrum of illnesses ranging from depression to obesity.

 

18. Why no grains.

Two words. Gluten and lectins.

Gluten is a protein found in grains like rye, wheat and barley and much of our society today are showing intolerance to it. Those who have a sensitivity to gluten or even a leaky gut which is susceptible on a grain diet can develop conditions such as (but not limited to); dermatitis, inflammation, joint pain, reproductive issues, acid reflux, bloating and other digestive issues.

Lectins are nature’s way of defending predators from consuming them and preventing reproduction. Lectins can cause havoc on our gastrointestinal tract preventing it from repairing causing issues such as leaky gut syndrome.

 

19. Why grass fed beef & lamb?

Grass-fed means exactly what it sounds like – the sheep & cows eat grass or grass like things (stuff that you would normally find in a paddock).

By eating grass-fed animals, you are getting more nutrition for your buck. It is the only beef that contains conjugated linoleic acid – which is very important for preventing weight gain.

Grass-fed beef has a better fat quality. It contains significantly more anti-inflammatory omega3s and fewer omega6s.

Grass-fed beef contains more vitamin K2, which is vital for healthy bones and teeth.

Grass-fed beef contains more antioxidants.

 

20. Will eating fat make me fat?

NO! Our bodies are super smart. They actually have their own device to “calorie count” where it compensates for higher density calories (like fat) with a faster and longer feeling of fullness. Being mindful of what you are putting in your mouth is the best gauge to understand how much food you require to fuel and not store fat.

Sugar and refined carbohydrates are more of the culprit when it comes to gaining fat. These can create unstable blood sugar levels and a rollercoaster of spikes and slumps making us consume more energy (food – usually more sugar or refined carbohydrates) in order to bring those blood sugar levels back to a normal state.

 

21. Is cholesterol really that bad?

Cholesterol is VITAL for survival. We would not live if we didn’t have cholesterol. Some major functions it gives to our bodies are; production of sex hormones, building blocks for human tissue and assists in bile production in the liver.

The Paleo diet serves as a good source to give you healthy cholesterol levels while providing essential vitamins and nutrients for optimal health.

 

22. Why no soy?

First off, soy is a legume that needs to be processed in order to be able to eat. In it’s raw state, it contains a large amount of phytates. Phytates bind to minerals in your body like zinc, calcium, iron and magnesium and make them non-absorbable for the body.

Soy also contains plant oestrogens, which raise the oestrogens levels in your body, and lowers your testosterone levels creating a hormonal imbalance. This hormonal alteration can cause issues such as; low libido, loss of energy, stamina, gynecomastia, menstrual disruptions and a higher risk of breast cancer.

Benefits of our Paleo friendly meals

  • NO
    GRAINS
  • NO
    SUGAR
  • NO DAIRY
    OR SOY
  • NUTRIENT
    DENSE
  • QUALITY
    INGREDIENTS
  • NO ADDED
    PRESERVATIVES